Privacy Policy – AGB CONNECT Customer Portal

Privacy Policy – AGB CONNECT Customer Portal

Effective Date: 14/10/2024

1. Introduction

At AGB, your privacy and the integrity of your information are of the utmost importance. This Privacy Policy outlines how we collect, use, and protect your information when you use the AGB CONNECT customer portal (Portal), and it sets out the conditions under which a customer may use the pricing information generated by the Portal. By accessing and using the Portal, you agree to the terms outlined in this Privacy Policy. If you do not agree to these terms, please do not use the Portal.

2. Eligibility to Use the Portal

The Portal is designed for individuals or businesses seriously considering purchasing products from AGB. By using the Portal, you confirm that the prices generated are intended for genuine inquiries into ordering products from AGB. Customers must not share the Portal or any Portal price estimates with any entity external to the Customer or AGB. AGB reserves the right to revoke access to the Portal for any user found misusing the service.

3. Information We Collect

We collect information to provide better service and ensure a smooth user experience. The types of information we collect may include:

  • Personal Data: Information that identifies you as an individual, such as your name, address, email, and phone number, when you create an account or submit an inquiry.
  • Transaction Data: Information related to the products you are interested in, including your preferences, stone selections, and dimensions submitted for a quote.
  • Automatic Data: Data automatically collected by our servers, such as your IP address, browser type, time and date of visit, and the pages you access while using the portal.

4. How We Use Your Information

We use the information collected through the customer portal for the following purposes:

  • To Process Inquiries: To generate accurate price estimates based on the details you provide and to prepare for potential orders.
  • To Communicate with You: To send order confirmations, respond to your inquiries, and provide customer service & provide details of any current promotions.
  • For Portal Improvements: To improve the functionality, layout, and performance of our portal, ensuring a better user experience.
  • To Fulfill Legal and Contractual Obligations: To comply with any applicable laws and enforce our terms and policies.

5. Non-Disclosure of Information

We are committed to keeping your personal information confidential. We will not sell, rent, or share your personal data with third parties except under the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating the portal, processing payments, or providing other necessary services. These providers are required to keep your data secure and use it only for the purposes we dictate.
  • Legal Compliance: We may disclose your information if required by law, court order, or to protect our rights or the rights of others, including for fraud prevention or to enforce our terms of service.

6. Customer Responsibility and Fair Use

By using the Portal, you agree that the price estimates and information provided are solely for the purpose of purchasing products from AGB. We expect customers to respect the time and resources invested in the quoting system and to use the pricing information provided in good faith for potential purchases.

7. Security of Your Information

We take reasonable steps to protect the security of your personal information, including the use of encryption and secure data storage solutions. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

8. User Account Security

If you create an account on our customer portal, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We encourage you to use a strong password and keep it secure. Notify us immediately if you suspect any unauthorized use of your account.

9. Cookies and Tracking Technologies

Our portal may use cookies and similar technologies to collect information about your browsing activity. These technologies help us understand how you use the portal and allow us to provide enhanced features. You can adjust your browser settings to refuse cookies, but doing so may limit the functionality of the portal.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other operational reasons. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Continued use of the portal after changes have been made signifies your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the use of your data, please contact us at:

AGB Stone Limited
34B Portage Road, New Lynn, Auckland 0600
accounts.akl@agb.co.nz
09 825 1030